THE BENEFITS
INTEGRATION AND DATA ANALYTICS LEAD TO MORE EFFICIENT OPERATIONS The City of Glendale had a tremendous opportunity to maximize the value of its disparate systems. Now, the integration of multiple video sources, LPR, radio, GPS, and dispatch means officers are more targeted in responding to crimes, and suspects are apprehended with fewer resources expended. As cases move through the criminal justice system, CommandCentral Aware streamlines operations. Glendale’s RTCC assists patrol and investigative staff by providing more efficient access to video, LPR data and analytics, and other information to aid investigations and provide a quicker path to qualified leads. This allows staff in the field to focus more energy and resources on preventing and solving crime by reducing the time spent on day-to-day tasks and operations. GPD has created a share program where the County Attorney’s office can easily and securely access CommandCentral Aware for video evidence in just a few clicks. Plus, the reliability of video evidence greatly speeds case management. “I’ve had several investigations where the RTCC has helped save time by showing video from various traffic cameras that we were able to tie back to witness statements and leads,” said Detective Tom Psalidas. “It also helps us by filtering and compressing hours of video to help us find specific things like a certain color or make of vehicle.” CommandCentral Analytics allows the GPD to locate crime trends, then staff and monitor accordingly on an ongoing basis to maximize resource utilization. Trend reports indicate which geographic locations are experiencing the most crime, which types of crime are most prevalent, even the time of day and days of the week where crime is more likely to occur. In response, the GPD can adjust staffing, patrolling, and RTCC coverage in a targeted fashion. “Now we’re able to identify hotspots where cars are being stolen or burglaries are taking place,” said Chief Briggs. “We can put together crime trends and patterns report and act on it.” With CommandCentral Analytics, GPD can maximize resources by allocating them when and where they are needed most.
TECHNOLOGY PLUS COMMUNITY: THE FUTURE OF LAW ENFORCEMENT Everyone involved in Glendale’s RTCC and the City Watch program will tell you that this is only the beginning. The GPD is now in discussions to expand the program to other businesses, such as entertainment and sports facilities with technology that will continue to grow and scale as needs and resources change. Reflecting on a potential future, City Manager Phelps says, “It’s hard to predict what the technology will be in another five or 10 years, but we have built a platform from which we can grow. As new technologies are introduced, it will be so much easier to integrate them into and expand on our system. I think the sky’s the limit for this kind of technology.” Bringing public agencies, private business, and technology together in one highly functioning public- safety ecosystem took time and effort. Yet, everyone involved in the development of both the RTCC and City Watch program believes that it has provided tremendous value. To Chief Briggs, the value of the RTCC lies in the way it helps the GPD to better serve and protect its citizens and businesses.
CASE STUDY | GLENDALE POLICE DEPARTMENT
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